On 5/13, ILA 2018 registration and hotels will be unavailable from 12:00 PM–9:00 PM ET for site maintenance.
ILA 2020 Registration is open! Get ready to shape the future of literacy.

Frequently Asked Questions (FAQ)

General Information

Conference FAQ - General Information

  • I'm concerned about the Coronavirus. How will this impact the conference, and what is ILA doing in the meantime?

  • I've never attended an ILA conference. What should I expect?

  • Who should attend the ILA 2020 Conference?

  • Where is the conference?

  • Where can I find the ILA 2020 Schedule at a Glance?

  • What is the badge policy?

  • What is Institute Day?

  • What is Edcamp Literacy?

  • What is the First-Timers Event?

  • What is the Welcome Event?

  • I'm interested in attending the ILA 2020 Awards & Reception. What do I need to know about this event?

  • I'm interested in attending the Literacy Night at COSI. What do I need to know about this event?

  • How can I enter the Exhibit Hall, and what are the hours?

  • Can I bring my child to the conference?

  • Are wheeled carts allowed?

  • Is there a Privacy Policy and a Photography/Video/Recording Policy?

  • When will I receive my Letter of Attendance?

  • Is there a conference Code of Conduct?

  • What accommodations are available under the Americans with Disabilities Act (ADA)?

  • How do I request a meeting room?

  • Is there a lactation room in the convention center?


Hotel Reservations

Conference FAQ - Hotel Reservations

  • Who is the official hotel management company?

  • How do I log in and make an online hotel reservation?

  • How do I pay for my room with a check?

  • How do I make changes to my online hotel reservation?

  • How do I cancel my online hotel reservation?

  • What are the official hotels for the ILA 2020 Conference, and how close are they to the convention center?

  • What is the hotel cancellation policy?

  • What is the hotel no-show policy?

  • Is my hotel on the conference shuttle route?

  • Where can I find a map of the hotels?

  • The date I want for my hotel stay is wait-listed. How do I check the status of the wait-list?

  • What are early departure fees?

  • Where can I store my luggage?

  • What does 100% smoke-free mean?



Conference FAQ - Registration

  • I see that ILA members receive registration discounts. How do I become a member?

  • How do I log in and access the online registration site?

  • How do I register as an individual attendee using a credit card?

  • How do I register as an individual attendee using an approved and signed purchase order?

  • Can I register for a single day versus the two-day Core Conference?

  • How do I register for the ILA National Recognition Symposium?

  • How do I register for the Chapter Leader Management Training Workshop?

  • How can I register for Author Meetups?

  • How do I register for Literacy Night at COSI?

  • How do I register a group of five or more to receive a 10% discounted group rate?

  • How do I register a colleague and myself and receive a 10% discount?

  • As an Ohio resident, how do I take advantage of the 10% host state registration discount?

  • How can I modify or change my registration?

  • How do I cancel my registration and submit a substitute?

  • How can I cancel my entire registration and receive a full refund?

  • How can I request a partial refund of my registration?

  • Where can I obtain a W-9 from ILA?

  • How can I get a copy of my registration invoice or receipt?

  • Why do I need to provide on-site emergency contact information?

  • Where and when is next year's ILA conference?