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We're here to help! Below are answers to your frequently asked questions (FAQ). Please contact us if you have any questions that aren't answered here.

ILA membership

Help - ILA Membership

Journals and Literacy Today magazine

Help - Journals and Literacy Today Magazine

Orders, returns & refunds

Help - Orders, Returns, and Refunds

  • What are my online payment options?

  • Do I have to pay online?

  • How do I get my member discount?

  • How do I request an exam copy?

  • How do I submit a bulk order?

  • How much is shipping?

  • Can I get expedited shipping?

  • How do I check the status of an order?

  • What is your policy on returns and refunds?

Signing in & technical issues

Help - Signing In

  • Can I change my username and password?

  • What if I can't remember my username or password?

  • Why isn’t the website displaying properly?