Help

Here are all the quick and easy ways to join ILA:

• Join online.
• Call ILA Customer Service at 800.336.7323 (U.S. and Canada) or 302.731.1600 (all other countries).
• E-mail ILA Customer Service at customerservice@reading.org.
• Fax a printed form with credit card information to 302.737.0878.
• Mail a printed form with payment to:

Attn: Customer Service, International Literacy Association, PO Box 8139, Newark, DE 19714-8139, USA.

Please visit our Membership Types webpage for detailed descriptions.

If you join ILA online or by phone, your membership will become active immediately. If you mail or fax your application, you will receive a confirmation e-mail once it's processed.

An ILA membership is good for one year from the time the application is processed. You can also lock in your current rate by joining or renewing for two years, and receive a 10% discount by joining or renewing for three years.

You can obtain proof of your membership by signing in to your account online. You will see a summary of your membership and journal selections on your My Account & Journals page.

If you need a receipt of dues paid or an official receipt (other than the confirmation that was e-mailed at the time of your order), please contact ILA Customer Service. They can easily mail, fax, or e-mail a receipt per your request.

Your member number is available on your My Account & Journals page (which you can access after signing in to your account online) and appears on your membership card. You can also contact ILA Customer Service to request your member number.

In January 2015, we changed our name from the International Reading Association (IRA) to the International Literacy Association (ILA). If you were an active IRA member at that time, your membership type, term, subscriptions, and benefits transferred to ILA. To inquire about your membership status, please sign in and click on My Account & Journals or contact ILA Customer Service.

No, sorry, at this time we are not able to accept state/provincial or local council dues. However, we urge you to a join your state/provincial or local council to enhance your ILA membership experience with networking, leadership, and volunteer opportunities at the grassroots level. Click here for more information on ILA councils and affiliates.

Information and registration details are available on our conference website. If you need further assistance, please contact ILA Customer Service.

Yes. ILA offers an unconditional, no-risk guarantee. If you're not satisfied at any time, you may apply the balance of your membership to another ILA product, or contact ILA Customer Service to request a prorated refund.

If you have a print or online subscription to The Reading Teacher, Journal of Adolescent & Adult Literacy, and/or Reading Research Quarterly, you can access your journal(s) on this website. Simply sign in and click My Account & Journals, then My Journals, or Get Resources, then Journals. Click here for more detailed instructions on how to access your journals online.

Please note that while you will be signing in on the ILA website, the ILA Journals Hub, which is hosted by Wiley Online Library, houses the online editions of ILA's journals.

The Reading Teacher, the Journal of Adolescent & Adult Literacy, and Literacy Today are published in print and online six times a year: July/August, September/October, November/December, January/February, March/April, and May/June. Reading Research Quarterly is published in print and online four times a year: January/February/March, April/May/June, July/August/September, and October/November/December.

Sorry, only members can subscribe to ILA journals.

If your journal subscription is entered into our system by the 15th of the month, you'll receive the next published issue. Please contact ILA Customer Service for more details about your journal subscriptions.

To add, change, or cancel a journal subscription during your membership term, please contact ILA Customer Service.

If you would like to change your journal selection at the time you renew, please indicate this change during the online renewal process or on your printed membership renewal form.

Please contact ILA Customer Service.

We accept Visa, MasterCard, American Express, and Discover credit cards for all online purchases.

If you wish to pay by check, money order, or purchase order, or if you prefer to order by mail, phone, or fax, please use this order form and contact our order department:

International Literacy Association
Order Department
PO Box 8139
Newark DE 19714-8139
USA
fax: 302.737.0878
phone: 800.336.7323 (U.S. and Canada), 302.731.1600 (all other countries)

Depending where you live, you may also be able to purchase ILA books from a local distributor.

ILA members receive reduced-price registration for conferences and a 20% discount on all books published by ILA. As soon as you sign in to our website as a member, you will receive the member discount on all items you add to your shopping cart.

If you join ILA while you are ordering items, your membership will be added to your shopping cart. As long as a membership purchase is in your cart, the member discount will be applied to all other items you purchase during your visit.

If you are interested in using an ILA publication as a core or supplementary text and would like an exam copy to review, simply fill out this form to request up to three individual titles.

Please contact ILA Customer Service to place a bulk order and inquire about discounts (offered to support institutions using our resources in teacher education and professional development).

Schools, school districts, and government departments or ministries of education receive 20% off list prices, with discounts climbing to 40% and up for purchases of more than 99 copies of any ILA-published book.

University faculty members who adopt ILA books for core or supplementary course texts should be sure to coordinate ordering with their college bookstores, which also receive a minimum of a 20% discount on all purchases.

Rates for standard shipping within the United States are based on the order subtotal, as follows:

Only standard shipping is available online. For expedited shipping, orders of more than $800, and international orders, please contact ILA Customer Service.

Yes. For pricing and options, please contact ILA Customer Service.

To check the status of an order, please contact ILA Customer Service.

1. All books returned for refund or credit must be in saleable condition, with no tearing, stamps, stickers, marks, etc.
2. For orders placed by individuals, all returns must be made within 30 days of the order processing date. For bookstores and other institutions, book returns will be accepted up to six months from the purchase date.
3. In order to ensure timely refunds, all returned items must be accompanied by a completed return form, a packing slip stating the quantity and titles of returned books, and the original order or invoice number. Please also indicate whether you prefer credit to your account or a refund.
4. All refunds will be processed as soon as possible. ILA reserves the right to require the sender to produce proof of delivery.
5. The sender will be contacted if items are returned in unsaleable condition.
6. Specially priced sale books are not returnable.
7. All PDF product purchases are final, and no returns or exchanges will be permitted.

Yes. Sign in and go to your My Account & Journals page. Then click on Edit Username or Edit Password.

If you have forgotten your username or password, you can request and retrieve them through our online form. 

It may be because of your internet browser or operating system. ILA's websites work best on the most recent internet browsers and on Macs and PCs with currently supported operating systems. In order to see all the features on ILA’s websites, please upgrade your browser (Chrome, Firefox, Internet Explorer, Safari, etc.) to the most recent version. PC users should be on an operating system of Windows 7 or higher, and Mac users should be on OS X 10.10 "Yosemite" or higher.

If ILA's websites display improperly on your smartphone, please update your operating system and internet browser apps to the most recent versions (which should be free).